Building Open Communication Module Summary
Purpose
To become a powerful communicator who listens and speaks effectively
Learning Goals
· Listen in a way that encourages others to be open and forthcoming
· Focus on the important aspects of what others are communicating
· Present yourself with confidence
· Be direct and honest without being overbearing
Design Concept
Communicating on multiple channels (broadband communication)
Learning Principles
· Communication failures and why they happen
· Paying attention to conversational hypertext
· The five signals of self confidence
Behavior Models
· Broadband Communication Model for Committed Listening
· The Five-Step Formula for Effective Communication
Individual and Group Exercises
· Elbowing Into the Conversation: a kinesthetic exercise
· Divided Attention Exercise: How multi-tasking gets in the way of listening
· You Have a Blue Shirt: An exercise that reveals the power of non-verbal messages
· Self Assessments: Committed Listening and Committed Speaking
· Minimizing Ambiguity: Rephrase ambiguous statements for greater clarity
· What’s My Job?: Conclusions people draw from how we present ourselves
Role Play
· Practice the Committed Listening model in triads: Listener, Speaker, Observer
· Practice the Five-Step Formula for Effective Communication model in triads: Speaker, Receiver, Observer
Speed Bumps
Places to slow down
Action Planning
Identify techniques for committed listening and effective speaking to become a broadband communication expert
Approximate Time Length of Module: 3.0 – 3.5 hours