Coaching to Redirect Module Summary

Purpose
To help you develop skills to coach others to meet job expectations and goals

Learning Goals
· Give constructive feedback that can be heard and acted upon
· Take ownership of your observations to reduce defensiveness
· Recognize and appreciate performance improvement

Design Concept
Archery: hitting the target

Learning Principles
· What coaching to redirect is and what it is not
· Three guidelines for creating a constructive coaching environment
· Three components of constructive feedback
· The lifecycle of employee development

Behavior Model
Six-Step Coaching to Redirect Model

Individual and Group Exercises
· Hitting the target: Work in pairs to coach an employee to hit the target
· I’m a work in progress to: Consider your strengths and challenge areas
· Self-assessment: Identify your skill level in applying three components of feedback

Discussions
· Describe your personal work philosophy
· Recognize the impact of differing work styles
· How to link the behavior to the system

Case Study/Role Play
Practice the Coaching to Redirect model in triads (manager, employee, observer)

Speed Bumps
Places to slow down

Action Planning
Identify one or more situations at work that require coaching and plan how you will coach to redirect.

Approximate Time Length of Module: 3.0 – 3.5 hours