Turning Performance Problems Around Module Summary

Purpose
To correct problem performance while treating employees with dignity and respect

Learning Goals
· Observe and address performance issues quickly
· Document conversations and follow up to ensure correction
· Apply a model to get performance back on track

Design Concept
Partnering for improvement

Learning Principles
· Observe and address performance issues quickly
· Document conversations and follow up to ensure correction
· Apply a model to get performance back on track

Behavior Model
Six-Step Model for Turning Performance Problems Around

Individual and Group Exercises/Case Studies
· Two performance problem case studies (groups tackle an unfolding case study)
· Consider four situations and the action required to turn performance around
· Complete a worksheet to apply the six-step model to a case study situation
· Complete a self-assessment to evaluate your skill at turning performance problems around

Discussions
· Examples of inappropriate work behavior we have experienced or witnessed
· The underlying reasons for poor performance

Role Play
Group Practice: applying the Six-Step Model in case study situations with participants playing role of manager, employee and coach

Speed Bumps
Places to slow down

Action Planning
To improve an on-the-job performance problem, identify specific things that you will:
· start doing
· stop doing
· keep doing

Approximate Time Length of Module: 3.0 – 3.5 hours